How To Buy Compliance Tracker With Key Steps And Best Practices

Step-by-Step Guide to Selecting a Compliance Tracker

The evaluation process must balance technical feasibility with strategic alignment, incorporating vendor demonstrations and trial periods to validate usability in real-world scenarios. Below, the selection process is broken down into actionable steps, including a checklist of six critical evaluation factors to prioritize during vendor comparisons.

Identifying Business-Specific Compliance Requirements

Key actions to identify requirements:

A structured inventory of these requirements serves as the baseline for evaluating whether a compliance tracker can automate workflows, generate reports, or enforce controls without manual intervention.

Creating a Shortlist Based on System Compatibility

Steps to assess compatibility:

Example scenario:
A mid-sized retail chain using Microsoft Dynamics 365 (ERP) and Salesforce (CRM) would prioritize a compliance tracker with:

Six Critical Factors for Evaluating Compliance Trackers

Importance of structured evaluation:
A compliance tracker’s effectiveness hinges on its ability to adapt to user needs, scale with business growth, and deliver measurable ROI. Overlooking any of these factors—such as vendor reputation or scalability—can lead to post-implementation challenges, including compliance gaps, budget overruns, or user resistance.

Below is a checklist of six factors to assess during vendor comparisons:

• User Accessibility and Interface Design Compliance workflows often involve non-technical stakeholders (e.g., HR, legal, operations). The tracker’s user interface (UI) should offer:
  • Role-based dashboards (e.g., auditors vs. department heads) with customizable views.
  • Mobile responsiveness for field teams (e.g., inspectors, remote workers).
  • Minimal training requirements (e.g., drag-and-drop compliance workflows in tools like Vanta or Drata).
  • Multilingual support for global teams (e.g., OneTrust offers 20+ language options).

  Example: A tool with a confusing UI may lead to user errors in documentation, increasing audit risks.

• Cost Structure and Total Cost of Ownership (TCO) Pricing models vary widely—from subscription-based (SaaS) to one-time licensing—and hidden costs (e.g., customization fees, data storage overages) can inflate expenses. Key considerations:
  • Pricing tiers: Assess whether the tool scales with user count (e.g., per-seat pricing) or feature modules (e.g., add-ons for SOX vs. GDPR).
  • Implementation costs: Some vendors charge $50,000–$200,000 for custom integrations (e.g., RSA Archer for enterprise clients).
  • Maintenance and support: Ensure SLA (Service Level Agreement) includes 24/7 compliance alerting and priority vendor response times.
  • ROI justification: Calculate cost savings from automated reporting (e.g., reducing audit hours by 40% with MetricStream).

  Example: A $20/user/month tracker may seem affordable but could exceed $50,000/year for 250 users, with additional $10,000/year for premium features.

• Vendor Reputation and Industry Adoption The vendor’s track record in compliance solutions determines reliability, especially during regulatory changes or data breaches. Key indicators:
  • Customer reviews: Platforms like G2, Capterra, or TrustRadius often highlight ease of use and customer support (e.g., OneTrust scores 4.5/5 for GDPR compliance).
  • Awards and certifications: Look for ISO 27001-certified vendors or GDPR-ready badges (e.g., Vanta’s SOC 2 Type II compliance).
  • Case studies: Real-world examples (e.g., Drata’s use by 500+ companies) demonstrate scalability and industry fit.
  • Financial stability: Avoid vendors with recent layoffs or acquisition risks (e.g., RSA Archer’s history under EMC/Dell).

  Example: A vendor with no healthcare-specific case studies may struggle to meet HIPAA’s technical safeguards requirements.

• Scalability and Future-Proofing A compliance tracker must evolve with regulatory updates, business expansion, and technological advancements. Evaluate:
  • Mod
    

    Procurement Process: Purchasing and Onboarding a Compliance Tracker

    The procurement and onboarding of a compliance tracker represent critical phases in ensuring seamless integration with existing workflows while mitigating operational risks. A structured approach to contract negotiation, pilot testing, and phased deployment minimizes disruptions and aligns the solution with organizational compliance objectives. This section outlines the procedural framework for acquiring a compliance tracker, including contract clauses, pilot program execution, and a structured onboarding timeline. Emphasis is placed on avoiding common pitfalls such as cost overruns and implementation delays, which often arise from inadequate planning or vendor misalignment.
    

    Negotiating Contracts: Key Clauses for Data Security, SLAs, and Termination Policies

    Contract negotiation for a compliance tracker must prioritize legal and operational safeguards to protect sensitive data, ensure service reliability, and define exit strategies. The following clauses are essential for structuring a robust agreement:

    - Data Security and Privacy Provisions
    The contract must explicitly define compliance with regulatory standards such as GDPR, HIPAA, or CCPA, depending on jurisdiction. Key requirements include:

    • Data Encryption Standards: Mandate AES-256 encryption for data at rest and in transit, with third-party audits to verify compliance.
    • Access Controls: Specify role-based access (RBAC) and multi-factor authentication (MFA) for all user tiers, including administrators.
    • Data Residency: Clarify where data is stored (e.g., onshore/offshore) and whether it aligns with local data sovereignty laws.
    • Breach Notification: Include a 72-hour notification requirement for security incidents, with escalation protocols for critical breaches.

    "The Vendor shall implement and maintain technical and organizational measures to ensure a level of security appropriate to the risks posed to the rights and freedoms of data subjects, in accordance with Article 32 of GDPR."

  • Service Level Agreements (SLAs)
  SLAs must quantify performance metrics to ensure operational reliability. Critical components include:
  • Uptime Guarantees: Target 99.9% availability with compensation clauses for downtime (e.g., 10% of monthly fees per hour of unplanned outage).
  • Response and Resolution Times:
    
  • Critical Issues: Resolution within 4 hours (e.g., system crashes).
  • High-Priority Issues: Resolution within 24 hours (e.g., API failures).
  • Low-Priority Issues: Resolution within 72 hours (e.g., minor UI bugs).
  • Disaster Recovery: Require RTO (Recovery Time Objective) ≤ 2 hours and RPO (Recovery Point Objective) ≤ 15 minutes for backup systems.
  • Termination and Exit Clauses
  Clearly define conditions for termination to avoid legal disputes or data lock-in. Key elements include:
  • Termination for Convenience: Allow either party to terminate with 90 days’ notice, with provisions for data export in a machine-readable format.
  • Termination for Cause: Specify triggers such as breach of SLAs (e.g., >2 hours of downtime per month), non-compliance with security standards, or failure to rectify critical vulnerabilities within 30 days.
  • Data Deletion and Transition: Require the vendor to purge all data within 30 days of termination unless legally required to retain it.
  • Audit Rights: Reserve the right to conduct annual security audits at the vendor’s expense during the contract term.

  "In the event of termination, the Vendor shall provide the Customer with full access to all tools and APIs necessary to migrate data to an alternative system within 14 days of written request."

  Setting Up a Pilot Program to Test the Compliance Tracker

  A pilot program validates the compliance tracker’s effectiveness in a controlled environment before full deployment. The focus should be on operational efficiency, accuracy, and user adoption, with measurable metrics to assess ROI. The following steps outline the pilot framework:

  - Pilot Scope and Objectives
  The pilot should target a high-risk or high-volume compliance area (e.g., regulatory reporting, internal audits, or third-party vendor assessments) to yield actionable insights. Objectives include:

  • Reduction in Manual Errors: Measure discrepancies between manual tracking and automated reports (target: ≥30% reduction).
  • Time Savings on Audits: Track time spent on compliance documentation before and after implementation (target: ≥40% reduction).
  • User Adoption Rate: Assess training effectiveness by monitoring login frequency and feature usage (target: ≥80% active users within 30 days).
  • Integration Compatibility: Test API connections with ERP, HRIS, or document management systems for seamless data flow.
  • Key Metrics to Monitor
  Quantitative and qualitative metrics should be tracked throughout the pilot:

  Metric	Baseline (Pre-Pilot)	Target (Post-Pilot)	Measurement Method
  Manual Error Rate in Compliance Reports	5–10%	≤2%	Cross-verification of automated vs. manual reports
  Time Spent on Monthly Audits (hours)	40–60	≤25	Timesheet analysis before/after implementation
  System Uptime During Pilot	N/A	99.9%	Vendor-provided uptime logs
  User Satisfaction Score (1–5)	N/A	≥4.5	Post-pilot survey (sample size: ≥20 users)

  • Pilot Execution Timeline
  A structured timeline ensures systematic testing without disrupting core operations:
  1. Week 1–2: Configuration and Data Migration
     
  2. Map existing compliance workflows to the tracker’s modules.
  3. Migrate historical data (e.g., past audit findings) into the system.

  "Data migration should include a reconciliation phase to validate accuracy, with a tolerance threshold of ≤1% discrepancy."
  4. Week 3–4: User Training and Go-Live
     
  5. Conduct role-based training (e.g., administrators, auditors, legal teams).
  6. Deploy in a sandbox environment for 7 days before full access.
  7. Week 5–6: Monitoring and Feedback Collection
     
  8. Track metrics in real-time using dashboard analytics.
  9. Conduct weekly check-ins with pilot participants to address pain points.
  10. Week 7: Final Review and Decision
      
  11. Present findings to stakeholders, including cost-benefit analysis and scalability recommendations.
  12. Approve full deployment or request vendor adjustments.

  Onboarding Timeline and Common Pitfalls in Procurement

  A phased onboarding approach minimizes risk and ensures smooth transition from pilot to full-scale deployment. Below is a structured timeline, followed by strategies to avoid procurement pitfalls.

  - Onboarding Timeline
  The table below outlines key phases, tasks, responsible parties, and deadlines:
  

  Customizing and Configuring the Compliance Tracker for Business Needs

  Effective compliance management requires aligning a compliance tracker’s capabilities with an organization’s regulatory obligations, operational workflows, and stakeholder reporting requirements. Proper customization ensures the tool adapts to industry-specific frameworks, such as GDPR for data protection in the EU, while automating repetitive tasks and integrating seamlessly with existing business systems. This section outlines the process of mapping regulatory requirements to workflows, configuring automated alerts, integrating third-party tools, and generating tailored reports for diverse audiences.
  

  Mapping Regulatory Requirements to Compliance Tracker Workflows

  Regulatory compliance frameworks, such as the General Data Protection Regulation (GDPR) for European-based companies, impose structured obligations that must be translated into actionable workflows within the compliance tracker. The process involves categorizing requirements by legal articles, deadlines, and responsible parties, then assigning them to corresponding modules in the tracker (e.g., data subject rights management, breach reporting, or consent tracking).

  For GDPR, a European company must configure the tracker to:
  

  Segment obligations by Article: For example, Article 30 (Records of Processing Activities) requires documenting data flows, while Article 35 (Data Protection Impact Assessments, DPIAs) necessitates risk assessments for high-risk processing.

  Align with operational processes: Link GDPR’s 72-hour breach notification requirement (Article 33) to an automated alert system that triggers upon detection of a data incident.

  Assign roles and responsibilities: Use the tracker’s role-based access control (RBAC) to designate Data Protection Officers (DPOs), IT teams, and legal counsel as approvers or reviewers for specific tasks.

  Example Workflow for GDPR Compliance:

  Regulatory Requirement: Maintain a register of data processing activities under Article 30.
  Tracker Configuration:
  1. Create a custom module labeled "Processing Activity Register" with fields for:
  

  Controller/Processor name

  Purpose of processing

  Categories of data subjects and personal data

  Retention periods

  Third-party data transfers (if applicable).

  2. Set mandatory approval workflows for entries, requiring DPO sign-off before submission.
  3. Integrate with document storage (e.g., SharePoint) to auto-archive approved registers.

  Configuring Automated Alerts for Compliance Deadlines

  Automated alerts reduce the risk of missed deadlines for regulatory filings, audits, or internal reviews. The compliance tracker’s alert system should be configured to prioritize critical violations, upcoming deadlines, and escalation thresholds based on severity. Key steps include defining alert triggers, recipient groups, and notification channels (e.g., email, SMS, or in-app notifications).

  Steps to Set Up Automated Alerts:
  1. Identify Critical Deadlines:
  

  GDPR’s 30-day response time for data subject access requests (DSARs) under Article 12.

  Annual privacy policy review (internal requirement).

  Quarterly breach reporting to supervisory authorities.

  2. Define Thresholds for Violations:
  

  Low-risk: Minor policy deviations (e.g., unupdated cookie consent banners).

  High-risk: Unresolved DSARs exceeding 30 days or undocumented data breaches.

  Configure the tracker to escalate alerts when violations persist beyond predefined thresholds (e.g., 7 days for low-risk, 24 hours for high-risk).

  3. Customize Notification Rules:
  

  Recipients: Route GDPR-related alerts to the DPO, legal team, and IT security leads.

  Channels: Use email digests for weekly summaries and SMS alerts for urgent breaches.

  Integration with Ticketing Systems: Auto-create tickets in ServiceNow or Jira for unresolved compliance issues.

  Example Alert Configuration for GDPR DSARs:

  Trigger Condition: DSAR request remains unassigned or unresolved for >24 hours.
  Alert Action:
  

  Send an urgent email to the DPO and request handler with:

  Subject: "Action Required: DSAR [Request ID] Exceeding 24-Hour SLA"

  Body: "The request from [Data Subject] regarding [Purpose] has not been processed. Please resolve within 6 hours or the tracker will escalate to the Legal Team."

  Escalation: After 48 hours, notify the Legal Compliance Manager with a red-highlighted alert in the dashboard.

  Integrating the Compliance Tracker with Business Tools

  Seamless integration with existing tools (e.g., email systems, document management, or ERP platforms) enhances efficiency by reducing manual data entry and ensuring real-time synchronization. Most compliance trackers support API-based connections or pre-built connectors (e.g., Zapier, Microsoft Power Automate) for common platforms.

  Common Integration Scenarios and Methods:

  1. Email Systems (Microsoft Outlook, Gmail):
     
  2. Purpose: Auto-log incoming DSARs or breach notifications from employees or customers.
  3. Method:
  4. Use IMAP/POP3 connectors to pull emails matching keywords (e.g., "data subject request", "breach report") into the tracker.
  5. Assign emails to predefined workflows (e.g., route DSARs to the privacy team).
  6. Example API Call:

  POST /api/integrations/email
  {
  "source": "gmail",
  "filter": "subject:contains('DSAR') OR body:contains('personal data')",
  "action": "create_case(type='DSAR', priority='high')"
  }
  

  7. Document Management (SharePoint, Google Drive, Dropbox):
     
  8. Purpose: Store and version-control compliance-related documents (e.g., GDPR policies, audit reports).
  9. Method:
  10. Two-way sync: Auto-upload approved documents from the tracker to SharePoint folders labeled by regulatory type (e.g., "GDPR/Article 30").
  11. Access controls: Restrict document access via tracker-assigned permissions (e.g., only DPOs can edit GDPR registers).
  12. ERP/CRM Systems (SAP, Salesforce):
      
  13. Purpose: Link customer data records to compliance workflows (e.g., flagging high-risk data subjects for GDPR right-to-erasure requests).
  14. Method:
  15. Use REST APIs to pull customer data fields (e.g., email, consent status) into the tracker’s data subject registry.
  16. Example Use Case: When a customer requests data deletion in Salesforce, the tracker auto-generates a DSAR case and triggers a data purge workflow.
  17. Third-Party Connectors (Zapier, MuleSoft):
      
  18. Purpose: Bridge gaps between unsupported systems (e.g., sending Slack notifications for compliance alerts).
  19. Method:
  20. Configure Zapier workflows to:
  21. Trigger: New high-risk alert in the compliance tracker.
  22. Action: Post a message in #compliance-alerts Slack channel with:

  🚨 GDPR Violation Detected
  Type: Unauthorized data transfer (Article 28)
  Deadline: 48 hours to resolve
  Assigned: [Team Lead Name]
  

  API Integration Best Practices:
  

  Use Webhooks for real-time updates (e.g., notify the tracker when a Salesforce record is modified).

  Implement OAuth 2.0 for secure authentication between systems.

  Log integration errors in the tracker’s audit trail for troubleshooting.

  Creating Custom Reports for Stakeholders

  Compliance reports must be role-specific, visually clear, and actionable to meet the needs of executives, legal teams, and auditors. The compliance tracker allows customization of report templates, data fields, and export formats (PDF, Excel, or interactive dashboards). Below are examples of tailored reports for different audiences, including HTML snippets for formatting.

  Key Steps to Design Custom Reports:
  1. Select Data Sources:
  

  GDPR Compliance: Pull metrics from modules like Data Subject Requests, Breach Logs, and DPIA Approvals.

  SOC 2 Readiness: Include audit trails for access controls and incident responses.

  2. Define Report Structure:
  

  Executive Summary: High-level KPIs (e.g., "98% of DSARs resolved within SLA").

  Detailed Breakdown: Tables with trends, risks, and corrective actions.

  3. Automate Scheduling:
  

  Set weekly/quarterly email deliveries to stakeholders with

  Maintaining and Optimizing the Compliance Tracker Over Time

  A compliance tracker is not a static tool but a dynamic system requiring continuous updates, audits, and employee engagement to remain effective. Regulatory landscapes evolve rapidly, and internal processes must adapt to mitigate risks and ensure sustained adherence to legal and industry standards. This section outlines structured methodologies for database maintenance, audit execution, employee training, and issue escalation to optimize long-term compliance performance.
  

  Regular Updates to Regulatory Databases

  Compliance trackers rely on up-to-date regulatory databases to reflect changes in laws, standards, and industry guidelines. Failure to update these databases introduces operational blind spots, increasing exposure to fines, legal action, or reputational damage.

  Key strategies for database maintenance include:

  - Automated Alerts and Vendor Updates
  Configure the compliance tracker to receive real-time notifications from regulatory bodies or third-party vendors when new laws or amendments are published. For example, tools like LexisNexis Compliance or Thomson Reuters Regulatory Intelligence integrate with compliance trackers to push updates automatically. Schedule quarterly reviews to validate that all automated updates align with internal compliance policies.

  - Annual Comprehensive Reviews
  Conduct an annual deep-dive audit of the regulatory database to cross-reference against:
  

  Primary sources (e.g., government websites, official gazettes).

  Industry consortia (e.g., ISO, GDPR Article 29 Working Party).

  Internal legal counsel for jurisdiction-specific interpretations.

  Example: A financial services firm may align its tracker with the SEC’s Division of Examinations annual risk alerts to preemptively adjust controls for emerging priorities like ESG disclosures or cybersecurity resilience.

  - Version Control and Change Logs
  Maintain a version-controlled history of database updates to track modifications, responsible parties, and implementation dates. This ensures traceability during audits and facilitates rollback if an update introduces errors.

  Best Practice: Use a Git-like versioning system within the compliance tracker to document changes, such as:
  

  Version 3.2 (2024-05-15): Updated GDPR Article 6(1)(c) processing conditions per EDPB Guidelines 01/2022.

  Version 3.1 (2024-02-20): Added California Privacy Rights Act (CPRA) 2023 amendments.

  Conducting Internal Audits Using Tracker Reporting Tools

  Internal audits leverage the compliance tracker’s reporting capabilities to identify gaps, validate controls, and generate actionable insights. These audits should be risk-based, focusing on high-impact areas such as data privacy, financial reporting, or industry-specific regulations.

  Steps to execute audits effectively:

  - Pre-Audit Configuration
  Define audit scopes using the tracker’s filtering tools to isolate:
  

  Regulatory domains (e.g., "All GDPR-related records").

  Timeframes (e.g., "Q1 2024 compliance logs").

  Stakeholder groups (e.g., "HR data processing activities").

  Example: A healthcare provider may audit HIPAA compliance by filtering for all instances where patient data was accessed by non-authorized personnel in the past 90 days.

  - Generating Audit Logs and Dashboards
  Use the tracker’s pre-built dashboards or custom reports to extract:
  

  Compliance status metrics (e.g., "% of policies fully adhered to").

  Exception logs (e.g., "5 instances of missing consent records under GDPR").

  Trend analyses (e.g., "Increase in late filings for Form 10-K submissions").

  Critical Metric: Mean Time to Remediate (MTTR) – Measures the average time taken to address a compliance issue post-detection. Target MTTR should align with regulatory expectations (e.g., SEC’s 4-day rule for material event disclosures).

  Actionable Insights from Audit Data

  Transform raw audit data into strategic recommendations by:
  

  Cross-referencing with risk matrices to prioritize findings (e.g., high-risk = immediate remediation; low-risk = scheduled review).

  Mapping findings to business processes (e.g., "Delayed tax filings correlate with payroll system downtime").

  Benchmarking against industry peers using anonymized tracker analytics (e.g., "Our audit failure rate is 20% below the fintech sector average").

  Employee Training and Engagement Strategies

  Human error accounts for ~60% of compliance breaches, per a 2023 Deloitte Global Compliance Report. Effective training ensures employees understand their roles, the tracker’s functionalities, and the consequences of non-compliance.

  Structured training approaches:

  - Role-Based Tutorials
  Design modular training programs tailored to job functions:
  

  Compliance Officers: Advanced modules on regulatory change impact analysis and audit trail navigation.

  IT Admins: Hands-on sessions on database updates, access controls, and incident escalation.

  Frontline Staff: Simplified workflows for logging activities (e.g., "How to document GDPR data subject requests").

  Example: A retail chain may use microlearning videos (3–5 minutes) for cashiers to demonstrate how to flag suspicious transactions in the compliance tracker.

  - Gamified Learning Modules
  Increase engagement with interactive elements such as:
  

  Scenario-based quizzes (e.g., "What steps would you take if a vendor breached your data?").

  Leaderboards to track completion rates by department.

  Simulated audits where employees identify "red flags" in mock compliance logs.

  Case Study: A multinational corporation reduced training completion rates from 45% to 88% by integrating gamification, with a 30% decrease in first-quarter compliance incidents.

  Continuous Reinforcement

  Monthly "Compliance Tip" emails with tracker shortcuts or regulatory updates.

  Annual refresher courses aligned with tracker updates.

  Peer mentoring programs where experienced users train new hires.

  Escalation Workflow for Compliance Issues

  A standardized escalation process minimizes resolution delays and ensures accountability. Below is a textual workflow diagram outlining roles, response times, and handoffs:

  ```
  1. Issue Identification
  

  Source: Employee report, automated tracker alert, or internal audit finding.

  Action: Frontline employee logs the issue in the tracker with:

  Description (e.g., "Missing consent form for EU customer").

  Affected records/policies.

  Suggested severity (Low/Medium/High).

  2. Initial Triage (Compliance Coordinator)
  

  Response Time: ≤4 hours.

  Tasks:

  Verify the issue via tracker dashboards.

  Classify by urgency (e.g., High = immediate legal risk; Medium = procedural gap).

  Assign to the appropriate team (Legal, IT, or Operations).

  3. Root Cause Analysis (RCA Team)
  

  Team: Compliance Officer + Subject-Matter Expert (e.g., Data Privacy Lead).

  Response Time: ≤24 hours for High-severity issues.

  Output: RCA report documenting:

  Cause (e.g., "Tracker misconfigured to auto-archive consents").

  Impact (e.g., "Exposes 1,200 EU residents to GDPR fines").

  Corrective actions (e.g., "Update retention policy in tracker").

  4. Remediation Execution
  

  Roles:

  IT Admin: Configures tracker fixes (e.g., enables consent archiving).

  Legal: Drafts disclosures or notifies regulators if required.

  Response Time: ≤72 hours for High-severity issues.

  Tracker Update: Logs remediation steps and attaches evidence (e.g., screenshots of updated policies).

  5. Closure and Lessons Learned
  

  Compliance Officer: Verifies resolution via tracker audit logs.

  Post-Mortem Meeting: Reviews the incident with stakeholders to:

  Update escalation protocols (e.g., add a "vendor breach" pathway).

  Adjust training modules (e.g., add a module on consent archiving).

  Tracker Update: Marks issue as "Closed" with a summary and preventive measures.

  ```

  Key Performance Indicators (KPIs) for the Workflow:
  

  Escalation Time: Average time from issue logging to RCA initiation.

  Resolution Rate: % of issues closed within SLA (e.g., 95% of High-severity issues resolved in ≤72 hours).

  Recurrence Rate: % of issues reopening within 12 months (target: <5%).

  Acquiring a compliance tracker is a pivotal investment in risk mitigation and operational excellence, but its success hinges on meticulous planning and continuous optimization. From mapping regulatory requirements to configuring automated alerts and integrating with existing systems, each step must align with business objectives and scalability needs. Regular updates to the tracker’s database, internal audits, and employee training ensure sustained compliance and adaptability to legal changes. By treating the procurement process as a strategic initiative—rather than a transaction—organizations can turn compliance from a reactive burden into a proactive advantage, fostering trust with stakeholders and safeguarding long-term growth.

  Phase	Task	Responsible Party	Deadline
  Vendor Selection	Finalize contract negotiations (security, SLAs, termination)	Legal + Procurement Teams	Week 4
  	Execute MOU and sign contract	Legal Team