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Navigating the digital ecosystem of Texas Tech University Health Sciences Center (TTUHSC) demands seamless access to centralized resources, and RaiderLink serves as the institutional backbone for students, faculty, and staff. This comprehensive guide ttuhsc raiderlink everything explores how the platform consolidates critical functionalities—from academic records to HR tools—into a single, secure interface. By bridging legacy systems with modern workflows, RaiderLink enhances productivity while adhering to stringent compliance standards, particularly for health sciences professionals. Below, we dissect its core features, step-by-step navigation, and advanced integrations to empower users in leveraging its full potential.

The evolution of university portals has shifted from fragmented tools like Blackboard and MyTTU to unified systems designed for efficiency and accessibility. TTUHSC’s RaiderLink exemplifies this transition by embedding email, student services, and institutional communications into one cohesive platform. Whether managing course registrations, submitting grades, or accessing payroll data, users gain a standardized experience tailored to their roles. This guide provides actionable insights, from troubleshooting login issues to customizing dashboards, ensuring every stakeholder can operate with confidence and compliance.

comprehensive guide ttuhsc raiderlink everything

TTUHSC RaiderLink serves as the unified digital platform for Texas Tech University Health Sciences Center (TTUHSC), consolidating essential services for students, faculty, and staff into a single, accessible interface. Designed to streamline administrative, academic, and clinical workflows, RaiderLink integrates disparate systems—such as email, student records, financial aid, and course registration—into a cohesive portal. Its development aligns with TTUHSC’s strategic goals of enhancing operational efficiency, improving data security, and fostering a seamless user experience across all campuses (Lubbock, El Paso, Permian Basin, and Dallas-Fort Worth).

The platform’s architecture prioritizes accessibility, ensuring compliance with federal and institutional standards (e.g., WCAG 2.1 AA) for users with disabilities. By replacing fragmented legacy systems, RaiderLink reduces redundancy, minimizes training requirements, and supports institutional scalability. For example, the portal’s single sign-on (SSO) capability eliminates the need for multiple credentials, while its mobile-responsive design accommodates remote and hybrid workforces. Below, a comparative analysis outlines RaiderLink’s key functionalities against traditional university portals like MyTTU or Blackboard, emphasizing its role as a centralized institutional hub rather than a standalone academic tool.

Core Functionalities and Institutional Objectives

RaiderLink’s design addresses three primary institutional objectives:
1. Unified Accessibility: Centralizing authentication and service access under a single login.
2. Data Integration: Aggregating disparate databases (e.g., Banner, PeopleSoft, Canvas) into a unified dashboard.
3. User-Centric Customization: Allowing role-based personalization for students, faculty, and staff.

The platform’s development was driven by feedback from user surveys and IT governance reviews, which identified pain points such as:

  • Fragmented Systems: Faculty and staff previously relied on separate platforms for payroll, student records, and email (e.g., Outlook, MyTTU).
  • Redundant Credentials: Multiple login processes increased security risks and user frustration.
  • Lack of Mobile Optimization: Legacy portals were not designed for responsive access, limiting remote usability.

    • To mitigate these challenges, RaiderLink adopted a modular architecture, enabling incremental updates without disrupting core services. For instance, the RaiderMail module replaced standalone email clients by integrating Microsoft 365 directly into the portal, while the Student Center module consolidated academic records, financial aid, and registration tools.

    Below is a structured comparison highlighting RaiderLink’s distinct advantages over legacy systems like MyTTU or Blackboard, which primarily served academic or administrative functions in isolation.
    Feature Benefit User Group Implementation Year
    Single Sign-On (SSO) Eliminates credential management across platforms, reducing security vulnerabilities and login fatigue. All users (students, faculty, staff, affiliates) 2020 (phased rollout)
    RaiderMail Integration Provides direct access to institutional email (Microsoft 365) without external clients, ensuring compliance with HIPAA for clinical staff. Faculty, staff, students, clinical personnel 2021
    Student Records Portal Unified view of academic transcripts, financial aid, and registration, replacing separate Banner and MyTTU interfaces. Students, academic advisors 2022
    Faculty/Staff Dashboard Centralized access to payroll, benefits, and HR tools, reducing reliance on third-party systems like Workday. Faculty, administrative staff 2023
    Mobile Responsiveness Optimized for smartphones/tablets, supporting remote access for clinical rotations and hybrid learning. All users 2023 (ongoing updates)
    API and Third-Party Integrations Connects with external systems (e.g., Epic for clinical data, Canvas for LMS) via secure APIs, enabling real-time data sync. IT administrators, developers 2022–2024 (modular rollout)
    Key Differentiators from MyTTU/Blackboard:
    RaiderLink diverges from traditional portals in three critical ways:
    1. Scope of Integration: While MyTTU focused on student records and Blackboard on course management, RaiderLink consolidates all institutional services—from email to clinical documentation—under one platform.
    2. Role-Based Customization: The portal dynamically adjusts its interface based on user roles (e.g., a medical student sees clinical rotation schedules, while a faculty member accesses teaching evaluations).
    3. Compliance and Security: RaiderLink incorporates HIPAA-compliant modules for clinical staff, whereas legacy portals lacked unified security protocols for sensitive data.
    RaiderLink’s design follows a three-tiered model to ensure scalability, security, and interoperability:

    1. Presentation Layer (User Interface)

  • Responsive Design: Adapts to desktop, tablet, and mobile devices using CSS Grid and Flexbox.
  • Role-Specific Dashboards: Customizable widgets for students (e.g., degree audit), faculty (e.g., syllabus templates), and staff (e.g., timesheet submission).
  • Accessibility Compliance: Keyboard navigation, screen reader support (JAWS/NVDA), and high-contrast modes.

    • 2. Application Layer (Service Modules)

  • Authentication Service: Uses SAML 2.0 and LDAP for secure SSO, with multi-factor authentication (MFA) for sensitive functions.
  • Data Aggregation Engine: Pulls real-time data from Banner (student records), PeopleSoft (financials), and Epic (clinical systems) via RESTful APIs.
  • Notification System: Pushes alerts for deadlines (e.g., financial aid, course drops) via email/SMS, reducing manual checks.

    • 3. Data Layer (Backend Infrastructure)

  • Microsoft Azure Hosting: Ensures 99.9% uptime with redundant servers and automated backups.
  • Database Optimization: Uses SQL Server for structured data (e.g., student IDs) and MongoDB for unstructured data (e.g., clinical notes).
  • Security Protocols: Encrypts data in transit (TLS 1.3) and at rest (AES-256), with role-based access controls (RBAC) for sensitive modules.

    • Example Workflow for a Medical Student:
    1. Login: Accesses RaiderLink via SSO using TTUHSC credentials.
    2. Dashboard: Views personalized tiles for clinical rotations, course grades, and RaiderMail.
    3. Action: Registers for a new rotation via the Student Center module, which auto-updates the clinical scheduling system.
    4. Notification: Receives a push alert when the rotation assignment is confirmed, with a direct link to the Epic patient portal for pre-rotation training.

    Institutional Impact and Future Directions

    Since its inception, RaiderLink has achieved measurable improvements in user adoption and operational efficiency:
  • Reduction in IT Support Tickets: Decreased by 42% (2022–2023) due to consolidated troubleshooting via a single portal.
  • Increased Mobile Usage: 68% of logins originate from mobile devices (2023 data), up from 22% in 2021.
  • Compliance Adherence: HIPAA audits for clinical modules show zero violations since 2022, attributed to unified data encryption.

    • Ongoing Developments:

  • AI-Powered Assistance: Integration of a chatbot for FAQs (e.g., "How do I submit a grade?").
  • Blockchain for Credentials: Pilot program for secure digital badges (e.g., certifications) via Hyperledger Fabric.
  • Expanded Clinical Integrations: Direct links to
    • RaiderLink serves as the centralized portal for Texas Tech University Health Sciences Center (TTUHSC) users, consolidating access to academic, administrative, and clinical tools. Effective navigation ensures seamless interaction with modules such as Banner (student/administrative records), RaiderMail (official email), and MyHealth (patient/employee health records). This guide provides a structured approach to logging in, navigating the dashboard, and troubleshooting common access issues.
    To access RaiderLink, users must authenticate through the TTUHSC Single Sign-On (SSO) system, which integrates with the university’s identity management platform. Below is a step-by-step visual and textual breakdown of the login process, including screen interactions and required credentials.

    Login Procedure:
    1. Access the RaiderLink Portal
    Open a web browser (recommended: Google Chrome, Mozilla Firefox, or Microsoft Edge) and navigate to:

    https://raiderlink.ttu.edu
    Ensure the URL begins with "https://" to verify a secure connection.

    2. Select the TTUHSC Logo and SSO Option
    On the landing page, locate the TTUHSC logo in the upper-left corner. Below it, click the "Single Sign-On" button to proceed to the authentication page.

    Note: If prompted, disable browser extensions (e.g., ad blockers) that may interfere with SSO redirection.
    3. Enter Credentials
    The SSO page will display fields for:
  • Username: Enter your full TTUHSC email address (e.g., `jdoe@ttuhsc.edu`).
  • Password: Input your assigned password (case-sensitive; special characters may be required).
    • Click the "Sign In" button to submit.

    4. Multi-Factor Authentication (MFA) Verification (If Enabled)
    Users with MFA enabled will receive a verification code via:

  • TTUHSC RaiderMail (email).
  • Mobile App (e.g., Duo Security, Microsoft Authenticator).
    • Enter the code in the designated field and submit to complete login.

    5. Dashboard Redirection
    Upon successful authentication, the RaiderLink dashboard will load, displaying core modules and quick-links.

    Core Module Access Procedures

    RaiderLink organizes functionalities into distinct modules, each serving specific user roles (students, faculty, staff, or patients). Below is a numbered list of procedures to access the primary modules, categorized by user type.

    Students and Academic Users:

    1. Banner Self-Service (Student Records)
      After logging in, locate the "Banner" icon (typically represented as a folder with a graduation cap).
      Alternative Path: Navigate via the dashboard’s "Academics" tab > "Banner" submenu.
      This module provides access to:
    2. Registration and course scheduling.
    3. Grade reports and academic transcripts.
    4. Financial aid and tuition payments.
    5. RaiderMail (Official Email)
      The "RaiderMail" icon (envelope with a shield) is prominently displayed on the dashboard.
      Important: RaiderMail is the primary communication channel for TTUHSC; all official notices are sent here.
      Users can compose, send, and manage emails directly within the portal without external access.
    6. MyHealth (Student Health Portal)
      Students enrolled in health-related programs may access "MyHealth" via the "Health Services" tab.
      Note: This module requires additional authentication for HIPAA-compliant records.
      Features include:
    7. Immunization records.
    8. Appointment scheduling with campus health services.
    9. Prescription refill requests.
    Faculty and Staff:
    1. Banner (Administrative Tools)
      Faculty and staff access Banner through the "Banner" icon (folder with a briefcase).
      Key functionalities include:
    2. Class rosters and attendance tools.
    3. Payroll and benefits management.
    4. HR-related documents (e.g., leave requests).
    5. RaiderMail (Departmental Communication)
      Faculty and staff use RaiderMail for:
    6. Departmental announcements.
    7. Collaborative email chains with colleagues.
    8. External communications (e.g., with patients or partners).
    9. MyHealth (Employee Health Records)
      Staff with access to health-related roles can use "MyHealth" to:
    10. Request workplace accommodations.
    11. Access lab results or provider notes (if applicable).
    12. Schedule preventive care appointments.
    13. TTUHSC Learning Management System (LMS)
      For faculty, the "LMS" (e.g., Canvas or Blackboard) is accessible via the "Teaching Tools" tab.
      Example: Course syllabi, assignment submissions, and gradebooks are managed here.
    Patients and Clinical Users:
    1. MyHealth (Patient Portal)
      Patients access their records through the "MyHealth" module, identifiable by a cross/stethoscope icon.
      Features include:
    2. Viewing lab results and diagnostic reports.
    3. Requesting prescription renewals.
    4. Scheduling or rescheduling appointments.
    5. RaiderLink Messaging
      Secure messaging within RaiderLink allows patients to communicate with providers via the "Messages" tab in MyHealth.
      Security Note: Messages are encrypted and HIPAA-compliant.
    The RaiderLink dashboard follows a modular hierarchy designed for efficiency, with icons and labels grouped by user role. Below is a textual representation of the dashboard layout, including typical navigation pathways:

    1. Top Navigation Bar

  • TTUHSC Logo: Redirects to the home page.
  • User Profile Icon: Displays name, role (e.g., "Student," "Faculty"), and quick-access settings (e.g., "Change Password").
  • Search Bar: Allows keyword searches for modules (e.g., "Banner," "RaiderMail").

    • 2. Primary Dashboard Icons (Left Sidebar)
    The sidebar organizes modules into four main categories:

  • Academics/Administration (Students/Faculty):
  • Banner (folder icon).
  • LMS (book icon).
  • Financial Aid (dollar-sign icon).
  • Communication (All Users):
  • RaiderMail (envelope icon).
  • Announcements (bell icon).
  • Health Services (Students/Staff/Patients):
  • MyHealth (cross icon).
  • Health Services Portal (building icon).
  • Tools and Settings:
  • Single Sign-On (SSO) Management (gear icon).
  • Help Desk (question-mark icon).

    • 3. Central Content Area
    The main section dynamically updates based on the selected module. For example:

  • Selecting "Banner" displays a submenu for Student Services, Faculty Tools, or Administrative Reports.
  • Selecting "MyHealth" loads a patient/employee-specific dashboard with tabs for Records, Appointments, and Messages.

    • 4. Quick-Links Section (Bottom)
    Customizable shortcuts for frequently accessed tools (e.g., "TTUHSC Library", "Employee Directory").

    Typical User Pathways:

  • Student Pathway:
    • Dashboard → Banner → Registration → Select Term → Enroll in Courses.
  • Faculty Pathway:
    • Dashboard → LMS → Canvas → Course Syllabus → Upload Materials.
  • Patient Pathway:
    • Dashboard → MyHealth → Appointments → Schedule New Visit → Select Provider.

    Troubleshooting Login Issues

    Login failures often stem from credential errors, network restrictions, or account locks. Below is a structured reference table for common error codes and their resolutions, along with proactive measures to prevent disruptions.

    Error Resolution Table:

    ErrorCauseFix
    Invalid CredentialsIncorrect username/password or typo in email format.Verify the full email address (e.g., `jdoe@ttuhsc.edu`). Reset password via TTUHSC IT Password Reset. Contact IT Help Desk if locked out.
    SSO Redirect LoopBrowser cache/cookies interfering or SSO service downtime.Clear browser cache (Ctrl+Shift+Del) or try a private/incognito window. Check [

    comprehensive guide ttuhsc raiderlink everything - Ilustrasi 2

    TTUHSC RaiderLink integrates essential academic, administrative, and faculty-specific tools into a centralized portal, streamlining workflows for students, faculty, and staff. This section explores the core modules—Banner Self-Service, RaiderMail, faculty-grade management, and HR/payroll tools—highlighting their functionalities, comparative advantages, and procedural workflows. Each module aligns with institutional priorities, such as academic transparency, secure communication, and operational efficiency.
    Banner Self-Service is the primary interface for students to interact with their academic records, enabling real-time access to course registration, grade verification, and official documentation requests. The module reduces administrative burden by automating processes traditionally handled through in-person or email-based inquiries.

    Course Registration Process
    Students must adhere to enrollment deadlines and prerequisites, which Banner Self-Service enforces through system validations. The following steps outline the registration workflow:

    1. Access Banner Self-Service
      Log in to RaiderLink, navigate to the "Student" tab, and select "Banner Self-Service" from the dropdown menu. Verify the term (e.g., Fall 2024) in the top-right corner to ensure correct session selection.
    2. Search for Courses
      Use the "Class Search" tool to filter by department, course number, section, or instructor. Apply filters such as "Open Sections Only" or "Waitlist Availability" to refine results. Note that some courses may require departmental approval or permission numbers.
    3. Add Courses to Shopping Cart
      Select the desired course sections and click "Add to Shopping Cart." Review the cart for conflicts (e.g., overlapping meeting times) and remove duplicates if necessary. Banner Self-Service flags time conflicts in red.
    4. Submit Registration
      Proceed to the "Register" tab, confirm enrollment details, and submit the request. A confirmation message appears upon successful submission, including any required next steps (e.g., payment plans or permission codes).
    5. Verify Enrollment
      Check the "My Classes" section under Banner Self-Service to confirm registration. Unofficial transcripts or the "Student Center" dashboard provide additional verification.
    Grade and Transcript Management
    Banner Self-Service provides students with real-time access to unofficial grades and official transcript requests. Grades are typically updated within 48 hours of faculty submission to the Learning Management System (LMS).
    1. View Unofficial Grades
      Navigate to "Student Center" > "Academic Records" > "View Unofficial Transcript." Grades appear as "In Progress" until finalized by the registrar’s office (usually after the semester’s end).
    2. Request Official Transcripts
      Submit a transcript request via "Student Records" > "Transcript Request." Select the delivery method (mail or electronic) and pay the fee using the integrated payment portal. Processing times vary:
      • Electronic delivery: 1–3 business days (via Parchment or email).
      • Mail delivery: 3–5 business days (domestic); international requests require additional verification.
    3. Monitor Request Status
      Use the "Transcript Status" link under "Student Records" to track requests. Notifications are sent to RaiderMail upon completion.

    RaiderMail vs. External Email Providers: Feature Comparison

    RaiderMail, TTUHSC’s institutional email system, is integrated with RaiderLink and designed to comply with FERPA (Family Educational Rights and Privacy Act) and HIPAA (for health sciences programs). Unlike consumer-grade providers, RaiderMail includes features tailored to academic and clinical communication. The following table contrasts RaiderMail with Gmail, emphasizing use cases where institutional email is non-negotiable.
    Feature TTUHSC RaiderMail Gmail Use Case
    Integration with RaiderLink Direct access via RaiderLink portal; single sign-on (SSO) eliminates password fatigue. Requires separate login; no native SSO with TTUHSC systems. Faculty/staff accessing gradebooks, syllabi, or HR documents without additional authentication.
    FERPA/HIPAA Compliance End-to-end encryption; audit logs for all communications (mandatory for patient/student data). Lacks institutional compliance tools; personal accounts risk data breaches. Sharing protected health information (PHI) or student records (e.g., academic accommodations).
    Automated Notifications Pre-configured alerts for registration deadlines, financial aid disbursements, and exam scheduling. Requires manual setup of calendar reminders; no institutional triggers. Students receiving time-sensitive updates (e.g., "Your financial hold prevents registration").
    Storage Limits 10GB+ storage with automatic archiving for older emails (retention policies apply). 15GB free tier; paid upgrades required for larger storage. Storing clinical rotation documents or multi-year research correspondence.
    Mobile App Support Official TTUHSC RaiderMail app with push notifications for institutional announcements. Gmail app lacks institutional branding or priority alerts. Faculty receiving urgent patient consult requests or students accessing emergency alerts.
    Critical Note on Email Forwarding:
    RaiderMail permits outbound forwarding to personal email (e.g., Gmail) but blocks inbound forwarding to external addresses. This ensures compliance with institutional policies while allowing users to consolidate inboxes. To set up forwarding:
    Log in to RaiderMail > Click the gear icon > "See all settings" > "Forwarding and POP/IMAP" > Add a forwarding address and save. Confirm the address via the verification email sent to the external account.

    Faculty Workflows: Grade Submission, Syllabus Management, and Class Rosters

    Faculty leverage RaiderLink to manage course-related tasks, with seamless integration between Banner Self-Service, the Learning Management System (LMS, e.g., Canvas or Blackboard), and RaiderMail. This section outlines the procedural workflows for grade submission, syllabus uploads, and roster management, emphasizing the reduction of manual data entry and cross-system errors.

    Grade Submission Process
    Faculty submit grades via the LMS, which syncs with Banner Self-Service to update student records. The process ensures transparency and reduces discrepancies between digital and paper-based submissions.

    1. Enter Grades in LMS
      Log in to the LMS (e.g., Canvas) and navigate to the "Gradebook" for the relevant course. Enter final grades (e.g., A, B-, Withdrawal) or numeric scores as per the syllabus. Use the "Export" function to generate a CSV backup before submission.
    2. Publish Grades
      Select "Publish" in the LMS gradebook to make grades visible to students. This triggers an automated notification via RaiderMail with a subject line: "Your Grades for [Course Name] Are Now Available."
    3. Sync with Banner Self-Service
      Faculty must manually "Submit Final Grades" in Banner Self-Service (via "Faculty Center" > "Grade Roster") to update the official record. The system cross-references LMS data to flag inconsistencies (e.g., missing grades or rosters).
    4. Verify Submission
      Check the "Grade Submission Status" in Banner Self-Service for confirmation. Students receive unofficial grades immediately, while official grades post within 72 hours after the registrar’s office processes the batch upload.
    Syllabus Uploads and Class Rosters
    Faculty upload syllabi to RaiderLink for institutional archiving and student access, while class rosters
    TTUHSC RaiderLink serves as a centralized portal for academic, administrative, and clinical operations, handling sensitive data ranging from student records to protected health information (PHI) for health sciences users. Security and privacy are foundational to its design, governed by institutional policies, federal regulations (such as HIPAA for health-related data), and cybersecurity best practices. This section outlines TTUHSC’s data protection framework, user responsibilities, and procedural safeguards to mitigate risks while ensuring compliance with legal and ethical standards.

    TTUHSC implements a multi-layered security approach to safeguard RaiderLink and its associated systems. Encryption protocols (e.g., TLS 1.2+ for data in transit, AES-256 for data at rest) protect against unauthorized access, while role-based access controls (RBAC) restrict system functionalities to authorized personnel. For health sciences users, HIPAA compliance is enforced through additional auditing, access logs, and mandatory training on PHI handling. Multi-factor authentication (MFA) is required for all accounts, with SMS-based or app-based verification (e.g., Duo Security) as standard. Below are the key components of TTUHSC’s security infrastructure and user obligations.

    Data Protection Policies and Compliance Requirements

    TTUHSC adheres to NIST Cybersecurity Framework guidelines and HIPAA Security Rule (for health sciences users) to govern RaiderLink operations. Data classification tiers—Public, Internal, Confidential, and Restricted—dictate access levels, with Restricted data (e.g., patient records, research grants) requiring MFA, VPN access for remote use, and annual access reviews. Compliance audits are conducted quarterly by TTUHSC’s Information Security Office (ISO), with findings addressed via corrective action plans.

    For HIPAA-covered entities, RaiderLink integrates automated de-identification tools for PHI stored in modules like Patient Portal or Epic Systems, ensuring anonymization where applicable. Logs of access attempts (successful and failed) are retained for 12 months, with suspicious activities flagged for IT review. TTUHSC’s Business Associate Agreement (BAA) extends HIPAA protections to third-party vendors interfacing with RaiderLink, such as Paycom (HR/payroll) or Canvas (LMS).

    Multi-Factor Authentication (MFA) and Account Security

    MFA is mandatory for all RaiderLink accounts, with two authentication factors required for login:
  • Primary Factor: TTUHSC-issued credentials (username/password).
  • Secondary Factor: Time-based One-Time Password (TOTP) via Duo Mobile or SMS verification.

    • Device Trust allows users to mark frequently used devices (e.g., workstations, personal laptops) as "trusted," bypassing MFA for a 30-day period after initial setup. However, trusted devices must comply with TTUHSC’s Endpoint Security Policy, including:

  • Antivirus software (e.g., CrowdStrike) with real-time scanning.
  • Operating system updates (Windows 10/11 or macOS Ventura+) patched within 72 hours of release.
  • Full-disk encryption (BitLocker for Windows, FileVault for macOS).

    • Failed login attempts trigger account lockouts after 5 unsuccessful tries, with temporary holds escalating to IT for review after 3 lockouts within 15 minutes. Password policies enforce:

  • Minimum 12 characters, including uppercase, lowercase, numbers, and symbols.
  • No reuse of previous 24 passwords.
  • Expiration every 90 days for standard accounts; 180 days for administrative roles.
    • Secure access to RaiderLink depends on user vigilance and adherence to institutional protocols. Below is a checklist of critical practices to prevent unauthorized access or data breaches:
    Core Principles for Secure Access:
  • Never share credentials under any circumstances, including via email or third-party tools.
  • Avoid public Wi-Fi for RaiderLink access; use TTUHSC’s VPN (Cisco AnyConnect) for remote connections.
  • Log out after sessions, especially on shared devices (e.g., library computers).
  • Monitor account activity via the RaiderLink "Security Dashboard" for unauthorized logins.
  • Report phishing attempts immediately to the TTUHSC Help Desk (see contact details below).
    • Additional Measures for High-Risk Data (e.g., PHI, Research Grants):
  • Disable browser autofill for RaiderLink credentials to prevent credential theft via malware.
  • Use a password manager (e.g., 1Password, LastPass) for generating and storing complex passwords.
  • Enable browser notifications for RaiderLink to detect session hijacking attempts.
  • Regularly update browser extensions (e.g., uBlock Origin, HTTPS Everywhere) to block tracking scripts.

    • IT Support and Incident Response

    TTUHSC’s Information Technology Services (ITS) manages security incidents through a tiered response model, prioritized by severity. Users should contact the TTUHSC Help Desk (available 24/7) via:
  • Phone: (806) 743-7777 (El Paso) / (806) 745-2000 (Lubbock)
  • Email: helpdesk@ttuhsc.edu
  • In-Person: Service desks at El Paso and Lubbock campuses

    • Response Timeframes for Critical Issues:

    Incident TypeResponse TimeEscalation Path
    Account lockout<15 minutesHelp Desk → ITS Security Team
    Suspicious login activity<1 hourAutomated alert + manual review by ISO
    Data breach (e.g., PHI exposure)Immediate (within 60 mins)ISO + HIPAA Compliance Officer notification
    Malware/ransomware detection<2 hoursITS Forensics Team + Campus IT Lockdown
    For HIPAA-related breaches, TTUHSC follows 45 CFR Part 164.308(a)(1) requirements, including:
  • Notification to affected individuals within 60 days of discovery.
  • Reporting to HHS if >500 individuals are impacted (via HHS Breach Portal).
  • Corrective actions (e.g., forced password reset, device wipe) within 30 days.

    • Password Reset Procedure for Forgotten Credentials

    Forgotten passwords can be reset via the RaiderLink login portal or the TTUHSC Password Reset Tool. Below is a step-by-step guide with expected outcomes:
    Step Action Screenshot Description Expected Outcome
    1 Navigate to RaiderLink and click "Forgot Password?" under the login fields. Button labeled "Forgot Password?" in red, positioned below the username/password inputs. Redirect to the Password Reset Portal with fields for username/TTUHSC ID.
    2 Enter username or TTUHSC ID and select "Send Verification Code". Text input box with placeholder "Username or TTUHSC ID" and a green "Send Code" button. Verification code sent to registered email or Duo Mobile app (if MFA is enabled).
    3 Enter the 6-digit code and click "Verify". Input field for the code with a "Verify" button; code expires in 10 minutes. Proceeds to the password reset screen with strength meter.
    4 Create a new password meeting TTUHSC’s complexity rules (e.g., "P@ssw0rd!TT24"). Confirm and submit. Password field with real-time strength indicator (e.g

    Advanced Features: Customization and Integration with TTUHSC Systems

    RaiderLink serves as a centralized hub for TTUHSC users, offering robust tools for productivity, communication, and institutional engagement. Beyond its core functionalities, RaiderLink provides advanced customization options to streamline workflows and enhance user experience. This section explores how users can tailor their dashboard, integrate third-party applications, export critical data, and contribute feedback to improve system functionality.
    The RaiderLink dashboard supports customization to align with individual or departmental workflows, allowing users to prioritize frequently accessed modules. Widgets such as calendars, announcements, and quick-access links can be rearranged or removed to optimize visibility and efficiency.

    Steps to Customize Widgets:

    1. Access the Dashboard Editor:
      Navigate to the RaiderLink homepage and locate the "Dashboard Settings" or "Customize" option, typically represented by a gear icon (⚙️) in the top-right corner of the dashboard.
    2. Add or Remove Widgets:
      Select "Add Widget" to browse available modules (e.g., Academic Calendar, Announcements, To-Do List). To remove a widget, hover over it and click the "Remove" or "X" icon.
      Note: Some widgets, such as institutional announcements, may be mandatory and cannot be removed.
    3. Reorder Widgets:
      Drag and drop widgets to reposition them based on priority. Changes are saved automatically.
    4. Reset to Default:
      If customizations become disorganized, use the "Reset Dashboard" option to revert to the default layout.
    RaiderLink supports seamless integration with external tools to enhance collaboration, communication, and productivity. These integrations are configured via the "Connected Apps" or "Integrations" section within the user settings. Below is a table outlining key third-party tools, their integration types, setup procedures, and use cases:
    Tool Integration Type How to Enable Use Case
    Zoom Video Conferencing
    1. Navigate to "Settings" > "Integrations" in RaiderLink.
    2. Select "Add App" and search for "Zoom."
    3. Authenticate via TTUHSC credentials or Zoom account.
    4. Grant required permissions (e.g., calendar access, meeting scheduling).
    		 Schedule and join virtual meetings directly from RaiderLink’s calendar module. Ideal for faculty, staff, and students requiring remote collaboration.
    Microsoft Teams Collaboration and Messaging
    1. Go to "Settings" > "Integrations" and select "Microsoft Teams."
    2. Sign in with a TTUHSC-affiliated Microsoft account.
    3. Authorize access to contacts, calendars, and files.
    4. Configure default notification preferences in RaiderLink’s "Notifications" tab.
    		 Access Teams chats, files, and meetings without leaving RaiderLink. Useful for interdepartmental communication and project management.
    Google Drive Cloud Storage
    1. In "Integrations," search for "Google Drive" and initiate the connection.
    2. Log in with Google credentials and select authorized folders (e.g., "TTUHSC Shared Documents").
    3. Enable "Auto-sync" for real-time file updates in RaiderLink’s file manager.
    		 Store, share, and access academic or administrative documents (e.g., syllabi, research data) across devices.
    Box (TTUHSC Enterprise) Secure File Sharing
    1. Locate "Box" in the integrations menu and authenticate via SSO.
    2. Map specific Box folders to RaiderLink’s "Documents" module.
    3. Set permissions (e.g., read-only or edit access) for shared files.
    		 Compliance-sensitive documents (e.g., HIPAA-protected records) are stored and accessed securely within TTUHSC’s enterprise environment.
    Security Note: Third-party integrations may require additional authentication steps. Users should verify permissions and disable unused integrations to mitigate security risks.
    RaiderLink allows users to export critical institutional data for personal records, audits, or external submissions. Supported formats include PDF (for official documents) and CSV (for tabular data like grades or payroll). Exported files can be saved locally, uploaded to cloud storage, or printed.

    Steps to Export Data:

    1. Identify the Data Module:
      Navigate to the relevant section (e.g., "Academic Records," "Payroll," or "Enrollment Verification") where export options are available.
    2. Select Export Format:
      Choose between:
      • PDF: Preserves formatting for official use (e.g., transcripts, W-2 forms).
      • CSV: Enables data analysis in spreadsheet tools (e.g., Excel).
    3. Apply Filters (if applicable):
      For modules like "Grade Reports," specify terms (e.g., "Spring 2024") or student IDs before exporting.
    4. Download or Share:
      • Click "Export" to download the file to the default downloads folder.
      • Use the "Share" option to generate a secure link (valid for 72 hours) for authorized recipients.
    5. Storage Options:
      Save files to:
      • Local device (e.g., Desktop, USB drive).
      • Integrated cloud storage (e.g., Google Drive, Box) via RaiderLink’s file manager.
      • TTUHSC’s secure network drive (for faculty/staff with access).
    Data Retention Policy: Exported files are not stored on RaiderLink servers. Users are responsible for managing file backups in compliance with TTUHSC’s data retention guidelines.
    User feedback is instrumental in refining RaiderLink’s features and addressing technical or usability concerns. TTUHSC provides multiple channels for submitting suggestions, bug reports, or enhancement requests.

    Available Feedback Channels:

    1. Online Surveys:
      Accessible via the "Feedback" tab in RaiderLink’s main menu or through the TTUHSC IT Services Portal. Surveys include:
      • Quarterly usability assessments.
      • Module-specific feedback (e.g., "Calendar Integration" or "Mobile App Performance").
    2. Direct IT Support Ticket:
      Submit detailed reports via the "Help Desk" portal in RaiderLink:
      1. Select "Report an Issue" and choose the relevant category (e.g., "Dashboard Customization," "Integration Error").
      2. Provide:
        • Steps to reproduce the issue (for bugs).
        • Screenshots (upload via the portal).
        • Proposed solutions or feature requests.
      3. Include user details (e.g., "Faculty – College of Medicine") for prioritization.
      Mastering TTUHSC’s RaiderLink transforms how users interact with institutional resources, streamlining workflows and reducing administrative burdens. From students tracking academic progress to faculty submitting syllabi or staff accessing HR tools, the platform’s modular design adapts to diverse needs while maintaining rigorous security protocols. By implementing the strategies outlined—such as personalizing dashboards, integrating third-party tools, or submitting feedback—users can optimize their experience and contribute to continuous improvement. As TTUHSC’s digital ecosystem evolves, RaiderLink remains a cornerstone for efficiency, ensuring all stakeholders remain connected, informed, and empowered in their professional journeys.

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